Do you always feel that there are fewer takeaways than dine-in meals? Survey: 10 takeaways and 8 portions are less than dine-in meals

  With the rise of takeaway platforms, ordering takeout has become a lifestyle habit for many young people. However, recently, a number of consumers have reported that the amount of takeout delivered is significantly less than that of dine-in, and they feel that it is not enough to eat. In order to investigate whether this phenomenon exists, a reporter from Beijing Youth Daily recently randomly selected 10 well-known chain restaurants with large takeaway sales such as Yoshinojia, Hallasan, and Meizhou Dongpo for investigation. The survey results show that 8 out of 10 samples do have a situation where the amount of takeout is less than that of dine-in, and the difference in the amount can be up to nearly 150 grams, which is equivalent to one-fifth of the dish size.

  experiment

  Random selection of 10 stores

  Includes dinner, fast food and desserts

  The first step is to buy

  Dine-in takeaway is the same product in the same store

  In order to find out whether the takeaway portion of the restaurant is really lower than the dine-in portion, the reporter of Beiqing Daily needs to complete the first step of the investigation – buying meals.

  The Beiqing Daily reporter selected 10 well-known chain merchants including Yoshinojia, Hallasan, Manji Dessert, Meizhou Dongpo, First-hand Store, Fresh Taro Xian, Hegu, Dao Xiaoman Half Chicken Yunnan Rice Noodles, Jin Dingxuan, and First Best Chicken Chop with large takeaway sales. The purchase locations were randomly selected in 4 areas of Guomao, Red Temple, Tuanjie Lake, and the Asian Games Village on the North Fourth Ring Road, located in the East Third Ring Road. In order to make the measurement results more accurate, the dine-in meals selected by the Beiqing Daily reporter at the time of purchase and the meals ordered by the takeaway platform were all from the same store.

  So, Beiqing Daily reporters bought 10 kinds of meals: Yoshinojia’s "Jiwei Shuangpin Rice", Hallasan’s "Kimchi Pork Bibimbap", Jin Dingxuan’s "Preserved Egg and Lean Meat Porridge", Manji Dessert "Durian Wangreturn", the first best big chicken chop "Salted Crispy Chicken", the first-hand store "Chicken Gizzard", Meizhou Dongpo’s "Boiled Beef", Fresh Taro Immortal "Taro Yuan No. 2", Dao Xiaoman Half Chicken Yunnan Rice Noodles "Big Crispy Beef Rice Noodles", and Hegu’s "Kung Pao Chicken Rice". The meals for the dine-in were ordered by Beiqing Daily reporters in the store. After each meal was served, the meal was packed into a lunch box and brought back. At the same time, the Beiqing Daily reporter ordered the same meal through Meituan, Baidu and other takeaway software.

  The second step is to weigh

  Weigh 20 meals

  After purchasing 10 boxes of dine-in food and 10 boxes of takeaway food, the reporter of Beiqing Daily began the second step of the investigation – weighing. First, label each product with "takeaway" and "dine-in food" to distinguish it. Then on the same household kitchen electronic scale, weigh 20 meals separately, record the number of grams, and compare them one by one.

  For example, at the Hallasan Fortune Center store, a reporter from Beiqing Daily ordered a "spicy cabbage pork belly bibimbap" for 35 yuan. The waiter brought a stone pot containing rice, spicy cabbage, pork belly, eggs, vegetables and other food. The reporter from Beiqing Daily asked the waiter to pack the box and poured all the food in the stone pot into the box. At the same time, he ordered the same "kimchi pork belly bibimbap" for 36 yuan through Meituan takeaway.

  The Beiqing Daily reporter noticed that in the takeaway delivered, the same takeaway box contained a layer of small plastic baffles, the lower layer was rice, and the upper layer was spicy cabbage, pork belly and other foods, but the vegetables were obviously not as much as the dine-in. Therefore, with an additional layer of small baffles in the takeaway packaging box, the Beiqing Daily reporter weighed them separately, and the final dine-in weight was 706 grams, and the takeaway weight was 561.4 grams, which means that the dine-in portion was 144.6 grams more than the takeaway.

  The third step, the survey results

  8 merchants take out less than dine-in

  The survey results show that in terms of weight, 8 of these 10 stores have less takeaway than dine-in. The top three are Hallashan, Meizhou Dongpo, and Fresh Taro, with a weight difference of 144.6 grams, 135.2 grams, and 132.9 grams, respectively. In other words, after randomly testing 10 stores, Beiqing Daily can come to a conclusion that 80% of merchants have less takeout than dine-in.

  The reporter of Beiqing Daily calculated the percentage again, and it can be seen that if the missing amount of takeaway is compared with the original dine-in amount, the top three with the highest proportion of dine-in amount are Fresh Taro Immortal, Hallasan, and Yoshinojia, which are 20.7%, 20.5%, and 16.9% respectively. That is to say, the takeaway amount of Fresh Taro Immortal and Hallasan is one-fifth less than that of dine-in.

  If you look at the appearance of the dishes, the dine-in and takeaway of the 10 restaurants do not look much different, but if you compare them carefully, you can still find the differences. Comparing the two boxes of Yoshino’s "Jiwei Shuangpin Rice", the Beiqing Daily reporter found that the takeaway chicken was 5 pieces, the packaged dine-in was 6 pieces, the amount of beef was visually significantly less than the dine-in, and the carrots in the side dishes were also significantly less.

  From the price point of view, the takeaway price of 8 stores is the same as that of dine-in. The takeaway price of 2 stores is slightly higher. Among them, the stone pot bibimbap in Hallashan is 1 yuan more expensive than dine-in, and the takeaway of Jin Dingxuan’s preserved egg and lean meat porridge is 0.3 yuan more expensive than dine-in. (Wen/this reporter, Peng Xiaofei, Li Mengting)

  survey

  Business claims vary

  Attribution standards are not uniform

  Claim one

  The dine-in and takeaway standards for the same meal are different.

  In Hallasan, the same food is called "spicy cabbage pork belly stone pot bibimbap" in the store, and the takeaway is called "kimchi pork belly stone pot bibimbap". The dine-in is more and cheaper than the takeaway. Why is this? A reporter from Beiqing Daily called the Hallasan Fortune Center Store. The staff of the store said that many customers have called to inquire about this issue. Since June and July this year, Hallasan’s dine-in and takeaway have begun to have different standards, which has led to different portions of the two.

  "Before, our store and takeaway were called’Spicy cabbage bibimbap ‘, but after the company managed the takeaway separately in June and July, the bibimbap was changed to’Kimchi bibimbap’ on the takeaway page." The staff member said, "To say the difference is that the takeaway vegetables are missing bean sprouts and spinach, and the spicy cabbage and pork belly are the same." As for whether there is a specific gram number rule, the other party said that the company stipulates that the takeaway rice is 280 grams, and the dine-in is 250 grams. As for the specific weight of the dishes, I don’t remember, but it does make the takeaway lighter than the dine-in because of the lack of two vegetables.

  The staff member also introduced that, except for the two dishes such as tuna bibimbap and bibimbap that have not been renamed, the names of the dishes on the takeaway page are inconsistent with the store, and the standards are also different. The reason, the other party explained, "This is a unified arrangement of the company, and the takeaway business and the dine-in business are managed by different departments. We don’t know the specific reasons ourselves."

  Claim two

  The weight of the takeaway is "affected" by the takeaway box.

  The reporter of Beiqing Daily found in the investigation that regular restaurants have customized takeaway boxes, so many merchants also "blame" the different weights of dine-in and takeaway to the takeaway box. The reporter of Beiqing Daily purchased the Meizhou Dongpo boiled beef dine-in weight is 945.6 grams, and the takeaway weight is 810.4 grams, a difference of 135.2 grams. In this regard, the reporter of Beiqing Daily called the Meizhou Dongpo Tuanjiehu store. The staff of the store asked about the dishes ordered by the reporter of Beiqing Daily and said that whether it is takeaway or dine-in, the beef in the boiled beef in the store should be the same. Maybe it is the different amount of vegetables or soup at the bottom that leads to the different amounts of dine-in and takeaway.

  "We have the same standard of dishes for dine-in and takeaway. We have a lot of dishes, so different dishes correspond to different packing boxes. Sometimes considering that there is too much soup for the takeaway box to hold or the takeaway box is not easy to deliver, the master will put less soup." The staff member said that there may be visual reasons why customers think that the takeaway is not as much as the dine-in. "For example, our master will put two tablespoons into the flat plate, which looks more, but the same amount in the takeaway box will look less."

  Claim three

  More and less, subject to the baseline of the container.

  In response to this situation, a reporter from Beiqing Daily called Fresh Taro Xian, and the staff said that they have certain standards when serving desserts, but they are not accurate to the weight. "Take Taro Yuan No. 2 as an example. When serving desserts in the store, we will take the second line of the’taro ‘printed on the bowl as the criterion, and the takeaway box is generally filled to 90%." However, the other party said that there is no clear weight regulation for the red bean soup of Taro Yuan No. 2 and the ingredients added to it, but only a baseline. In other words, it is not necessarily clear to the merchants who has more or less than 90% of the takeaway and the baseline of dine-in. Text/This newspaper reporter, Peng Xiaofei, Li Mengting

  expert

  Takeaway weight is less dishonest behavior

  The lack of standardization of food products makes it difficult to protect rights

  In response to the findings of this investigation, Chen Yinjiang, deputy secretary-general of the China Consumer Law Research Association, analyzed that there may be two factors contributing to this phenomenon: first, due to the non-face-to-face purchase behavior, the merchants have dishonest behavior of "lacking weight". Second, due to the price competition of takeaway platforms, the cost of merchants has increased. Chen Yinjiang said that now the price competition of takeaway platforms is fierce, and merchants will inevitably make up for the cost by other means while accepting the takeaway platform and increasing the packaging cost. This part is likely to be passed on to consumers in the end.

  Under normal circumstances, merchants do not have a clear standardized regulation on how much a meal should be. The lack of measurement standards is a problem in itself, and it also directly affects consumers’ rights protection. "This kind of behavior is actually a dishonest practice. Consumers choose takeout mainly for convenience. When consumers choose to order takeout, they have accepted the possible uncertainties such as hygiene. These are invisible, and the lack of weight is visible, which will directly lead to a crisis of trust among consumers in merchants." (Text/This reporter, Peng Xiaofei)

Notice of the Shanxi Provincial Market Supervision Administration on Issuing the Guiding Opinions on Regulating the Business Behavior of Online Community Group Buying

Shanxi Provincial Market Supervision Administration

Issuing the "About Regulating Online Community Group Buying"business

Notice of guidance on behavior

Jin City Supervision and Regulation Fa [2023] No. 10

Municipal market supervision bureaus and demonstration zone market supervision bureaus:

The "Guiding Opinions on Regulating the Business Behavior of Online Community Group Buying" has been deliberated and adopted at the 15th Director’s Office Meeting of the Provincial Market Supervision Bureau on June 30, 2023, and is hereby issued to you. Please implement it conscientiously.

Shanxi Provincial Market Supervision Administration

July 14, 2023

(This article is published publicly.)


aboutGuiding Opinions on Regulating the Business Behavior of Online Community Group buying

In order to standardize the business behavior of online community group buying, protect the legitimate rights and interests of consumers, maintain the order of online transactions with fair competition, and promote the standardized and healthy development of online community group buying, according to relevant laws and regulations, the following opinions are put forward.

I. General requirements

Guided by the Supreme Leader’s Thought on Socialism with Chinese Characteristics for a New Era, conscientiously study and implement the spirit of the 20th National Congress of the Communist Party of China, fully implement the spirit of the Supreme Leader’s General Secretary’s important instructions on platform economic governance, conscientiously implement the strategic layout and deployment requirements of the Provincial Party Committee and the Provincial Government to build "Digital Shanxi" to achieve "digital transformation", fully grasp the characteristics, laws and development trends of online community group buying, adhere to inclusiveness and prudence, supervision according to law, and coordinated governance, actively explore suitable network community group buying characteristics, and facilitate fair competition in the online market supervision methods, realize the whole chain, all fields, and normalized supervision before and after the event, and promote the healthy and sustainable development of online community group buying norms.

II. Compaction of relevant subject responsibilities

(1) Compacting the responsibility of online community group buying platform operators

1. Fulfill the obligation of market entity registration according to law. Online community group buying platform operators may carry out online community group buying business activities in a self-operated or non-self-operated manner. Platform operators who sell goods or provide services in their own name are self-operated by the platform and shall handle the registration of market entities according to law and bear the civil liability of commodity sales or service providers. Where trading activities need to obtain relevant administrative licenses, they shall obtain administrative licenses according to law before engaging in business activities. Where trading activities require filing, they shall go to the regulatory authority for filing according to law.

Platform operators who carry out online community group buying in a non-self-operated manner shall, in accordance with the Electronic Commerce Law of the People’s Republic of China and other laws, register the platform operators as market entities, and fulfill the responsibilities and obligations of platform operators according to law.

2. Fulfill the obligation of information disclosure according to law. Online community group buying platform operators shall continue to publicize business license information, administrative license information related to their business operations, or link logos of the above information in a prominent position on the homepage.

If online community group buying is carried out in a non-self-operated manner, the actual seller of the product or the actual provider of the service shall be accurately marked to ensure that consumers can view the main information of the actual seller or service provider on each product or service page. If the platform operator fails to indicate or completely indicate the actual seller of the product or the service provider, causing consumers to mistakenly believe that it is the platform operator’s own operation, the platform operator shall bear the corresponding legal responsibility.

Platform operators shall provide technical support for suppliers to fulfill their information disclosure obligations, and urge suppliers to fulfill their information disclosure obligations in accordance with Article 15 of the Electronic Commerce Law of the People’s Republic of China and Article 12 of the Measures for the Supervision and Administration of Online Transactions.

3. Carry out promotions and publicity in compliance with the law. Platform operators shall standardize the organization of online community group buying promotions and related publicity, comply with the requirements of the Interim Provisions on Regulating Promotional Behaviors, and publicize the time limit, method, rules and unfavorable restrictions on consumers in a prominent manner on the webpage.

Platform operators should standardize information release behavior, strictly abide by the "People’s Republic of China Electronic Commerce Law", "People’s Republic of China Advertising Law", "Internet Advertising Management Measures" and other provisions to release information, and shall not deceive or mislead consumers with false or misleading information.

Platform operators shall take measures to prevent and stop illegal advertisements in the process of providing Internet information services, and monitor and investigate the advertising content released by cooperative suppliers using their information services. If illegal advertisements are found, they shall take necessary measures such as notifying corrections, deletion, blocking, and disconnection of published links to stop them, and retain relevant links.

4. Strictly fulfill the obligation of review and verification. Operators of online community group buying platforms shall strengthen the review of business qualifications and commodity certification documents of cooperative suppliers, establish and implement a purchase inspection and acceptance system, and verify product qualification certificates and other marks. When conditions permit, encourage on-site inspections of suppliers’ business sites and production environments.

Platform operators shall require suppliers to provide information such as identity certificates, business licenses, administrative licenses, business addresses, and contact information, and conduct verification and registration, establish registration files, and regularly verify and update them.

Platform operators who conduct online community group buying in a non-self-operated manner uniformly collect order information, collect goods, sort and pack and deliver them to the pickup point, platform operators shall conduct necessary inspections of the goods, and at the same time ensure that the containers, tools and equipment for storing, transporting and loading and unloading food are safe, harmless, kept clean, prevent food contamination, and meet special requirements such as temperature and humidity required to ensure food safety. Food shall not be stored or transported together with toxic and harmful substances. Platform operators who know or should know that the goods sold by suppliers do not meet the requirements for protecting personal and property safety, or have other acts that infringe on the legitimate rights and interests of consumers, and fail to take necessary measures shall be jointly and severally liable with the cooperative supplier according to law.

Platform operators should strengthen the supervision of food safety and improve the food safety management system. The product traceability system should be improved according to the requirements of different categories.

5. Strictly implement the requirements for the protection of consumer rights and interests. Platform operators shall establish and improve a credit evaluation system, provide consumers with a way to evaluate the quality of goods or services sold on the platform and the platform, and shall not hide or delete consumer evaluations. Where consumer evaluations contain information prohibited by laws, administrative regulations and rules from publishing or transmitting information, the platform may deal with it technically according to law. Encourage and guide online community group buying platforms to make use of their own resources and management advantages, and take the initiative to publicize to the public the number of complaints, complaints mediation, reconciliation success rate and other information related to safeguarding the legitimate rights and interests of consumers among operators on the platform.

Platform operators and suppliers shall strictly implement Article 25 of the Law of the People’s Republic of China on the Protection of Consumer Rights and Interests and the Interim Measures for the Return of Goods Purchased Online within Seven Days without Reason, and implement the return of goods within seven days without reason. If consumers request a return within seven days from the receipt of goods, except for goods that cannot be returned without reason according to laws, regulations and rules, the platform and suppliers shall accept the consumer’s return request. Platform operators shall urge and guide suppliers to fulfill the obligation of returning goods without reason within seven days, conduct inspection and supervision, and provide technical support.

Platform operators shall establish a convenient and effective consumer complaint mechanism, disclose information such as complaint methods and complaint channels, accept and handle consumer complaints in a timely manner, and shall not refuse or deliberately delay processing consumers’ reasonable requests without reason.

Encourage and guide platform operators to establish an advance payment system and safeguard measures. When the legitimate rights and interests of consumers are infringed and cannot be compensated, the platform operator shall make advance compensation to the consumer. After the platform operator compensates the consumer, it may recover compensation from the cooperative supplier and the pickup point according to law.

Online community group buying operators (including online community group buying platforms and suppliers) shall fulfill their safety protection obligations to consumers in accordance with the Law of the People’s Republic of China on the Protection of Consumer Rights and Interests. Platform operators who know or should know that the goods sold or services provided by suppliers do not meet the requirements of personal and property safety, or have other acts that infringe on the legitimate rights and interests of consumers, and fail to take necessary measures, shall bear joint and several liability with the supplier according to law.

6. Strictly implement information security responsibilities. Platform operators shall, in accordance with the relevant provisions of cyber security, improve the cyber security management system, implement security protection technical measures, and ensure information security. Platform operators shall comply with the relevant requirements of the Personal Information Protection Law of the People’s Republic of China, and shall not force, frequently, or excessively request user permissions to illegally collect or use consumers’ personal information; Lawfully obtained consumers’ personal information and the trade secrets of other operators shall be kept strictly confidential, and shall not be disclosed, and shall not be provided to others without the consent of the collected person, and shall take necessary measures to prevent the leakage or loss of the obtained information; in the event of or possible leakage or loss of information, remedial measures shall be taken immediately.

After the user terminates the use of its services, the platform operator shall stop the collection and use of the user’s personal information, provide the user with the service of canceling the account, and publicize the cancellation method to the user on the online platform.

7. Strictly implement intellectual property protection obligations. Platform operators shall establish intellectual property protection rules and operate them effectively to protect intellectual property rights in accordance with the law. Platform operators who know or should know that suppliers infringe intellectual property rights shall take necessary measures such as deletion, blocking, disconnecting links, and terminating transactions. Failure to take necessary measures shall be jointly and severally liable with the supplier.

8. Fulfill the obligation of information retention and cooperation supervision according to law. Platform operators shall record and preserve the information on goods and services and transactions published on the platform, and ensure the integrity, confidentiality and availability of the information. The retention time of goods and service information and transaction information shall not be less than three years from the date of completion of the transaction; where laws and regulations provide otherwise, follow their provisions.

When conducting investigations, evidence collection, and other work in accordance with the law, the supervision department requires the platform operator to provide the identity information of suppliers, relevant contracts signed, commodity and service information, transaction information, and statistical data published on the platform, it shall provide, assist, and cooperate. It shall not conceal, prevaricate, obstruct, or refuse.

Platform operators who carry out online community group buying in a non-self-operated manner shall actively cooperate when the regulatory authorities implement commodity sampling inspections, and shall not refuse on the grounds that they do not have ownership of the commodities.

(2) Compaction network community group buying supplier responsibility

9. Obtain business qualifications in accordance with the law. Online community group buying suppliers refer to operators who cooperate with platform operators to sell goods on the platform in their own name, and shall fulfill the obligations of operators on the platform in accordance with the "E-commerce Law of the People’s Republic of China". Suppliers shall go through the registration of market entities in accordance with the law, obtain business licenses and business qualifications for related commodities, and engage in business operations within the scope of business projects. Except for the circumstances of "exemption from registration" in Article 10 of the "E-commerce Law of the People’s Republic of China".

Online community group buying suppliers shall actively cooperate with platform operators, take the initiative to fulfill information publicity obligations in accordance with Article 15 of the E-commerce Law of the People’s Republic of China and Article 12 of the Measures for the Supervision and Administration of Online Transactions, and ensure that consumers can view business license and administrative license information on each product or service page. If the information announced by the supplier changes, the change shall be reported to the platform in a timely manner within 3 working days, and the platform shall complete the verification and update the publicity within 7 working days.

10. Strictly implement food safety responsibilities. Online community groups buying and selling food to suppliers should strictly abide by the relevant provisions of the Food Safety Law of the People’s Republic of China, fulfill the main responsibility of food safety, and improve the relevant food safety systems.

11. Strictly implement product quality and safety responsibilities. Online community groups buying goods sold by suppliers or providing services shall meet the requirements for ensuring personal and property safety, have the performance that the product should have, meet the execution standards indicated on the product or its packaging, and meet the quality conditions indicated by product descriptions, physical samples, etc. It is not allowed to sell counterfeit and shoddy goods and goods that are prohibited from trading or operating on the Internet by laws and regulations.

12. Strictly implement information disclosure obligations. Online community group buying suppliers shall fully, truthfully, accurately and timely disclose product information, including the content of product labels and labels, to protect consumers’ right to know and choose. Online community group buying suppliers shall issue purchase certificates or service documents in accordance with relevant state regulations or business practices. Applications from consumers for shopping certificates or service documents shall not be rejected or attached to conditions.

(3) Compact the responsibility of online community groups buying offline pickup points

13. Have storage conditions. Online community group buying offline pickup points refer to places that cooperate with community group buying platform operators to provide short-term storage and storage of goods, handle pickup for consumers, and assist the platform in providing after-sales services for users. Natural persons and operators who serve as pickup points shall have storage conditions. Commodities with special requirements for temperature and humidity (such as food, edible agricultural products, etc.) shall be equipped with corresponding facilities and equipment (such as refrigeration and freezing equipment, shelves, etc.) and meet food safety requirements. Encourage online community group buying platform operators to develop operators who have obtained business licenses and food business administrative licenses as pickup points.

Prohibition of online community group buying

14. No improper price behavior shall be implemented. Online community group buying operators shall strictly regulate the online community group buying business behavior, reasonably formulate commodity prices according to market conditions, and shall not implement unfair price behaviors such as low-price dumping, price collusion, price gouging, and price fraud.

15. Monopoly shall not be carried out illegally. First, monopoly shall not be carried out through monopoly agreements. Online community group buying operators with competitive relations shall not reach monopoly agreements to implement fixed prices, divide the market, restrict production (sales) volume, restrict new technologies (products), and boycott transactions. Second, they shall not abuse their dominant market position to exclude or restrict competition. They shall not abuse their dominant market position by predatory pricing without justifiable reasons, refusing to trade, tying sales, restricting operators to engage in "two choices" among competitive platforms, and other acts of abusing their dominant market position to exclude or restrict competition. Third, they shall not illegally implement concentration of business operators to exclude or restrict competition.

16. No unfair competition shall be carried out. Community group buying operators shall operate in accordance with the law and compete fairly, and shall not engage in unfair competition such as commercial confusion, commercial slander, and credit speculation. They shall not use technical means to damage the competition order, hinder the normal operation of other market entities, and endanger the market environment of fair competition.

17. Do not use false or misleading methods to deceive and mislead consumers. Online community group buying operators and pick-up point staff shall not fabricate, delete, conceal, induce, force consumer evaluations, or confuse consumer evaluations of different goods (including services, the same below); shall not use false or misleading prices to deceive or induce consumers to trade with them; shall not use false advertising, promotion methods, samples, instructions, standards, certification qualifications and other information to mislead consumers; shall not use false or misleading methods such as fictitious spot, false reservation, false panic buying, etc.

Investigate and punish illegal acts of online community group buying according to law

18. Investigate and deal with e-commerce violations according to law. In response to issues such as the failure to implement the responsibilities of online community group buying platform operators, in accordance with Articles 76, 80, 81 and 83 of the E-Commerce Law of the People’s Republic of China, platform operators shall be investigated and dealt with for failing to fulfill their obligations of information disclosure and information preservation, failing to take necessary measures for platform operators to infringe on consumer rights and interests, failing to fulfill their obligations of qualification review for platform operators, and failing to fulfill their obligations of security protection for consumers.

19. Investigate and punish violations of the legitimate rights and interests of consumers according to law. In response to the infringement of the legitimate rights and interests of consumers in online community group buying, according to Article 56 of the Consumer Rights Protection Law of the People’s Republic of China, focus on investigating and punishing consumers’ requests for replacement, return, replenishment of goods, refund of payment and service fees or compensation for losses, intentional delay or unreasonable refusal and other illegal acts.

20. Investigate and punish monopoly violations according to law. In response to the illegal implementation of monopoly in online community group buying, according to Articles 56, 57 and 58 of the Antimonopoly Act of the People’s Republic of China, focus on investigating and punishing illegal acts such as reaching monopoly agreements, abusing market dominance, and implementing concentration restrictions and excluding competition.

21. Investigate and punish illegal acts of unfair competition according to law. In response to issues of unfair competition such as fictitious transactions, deception, and misleading consumers in online community group buying, according to Articles 18 and 20 of the Anti-Unfair Competition Law of the People’s Republic of China, focus on investigating and punishing illegal acts such as false or misleading propaganda and confusion.

22. Investigate and deal with advertising violations according to law. According to Article 55 of the Advertising Law of the People’s Republic of China, focus on investigating and dealing with online community group buying platforms and platform operators publishing false advertisements that deceive and mislead consumers.

23. Investigate and punish food safety violations according to law. In response to food safety issues in online community group buying, according to Article 126 of the Food Safety Law of the People’s Republic of China, focus on investigating and punishing illegal acts such as unqualified sales of food and failure to establish a purchase inspection system.

24. Investigate and deal with product quality violations according to law. In response to issues such as the sale of counterfeit and shoddy products in online community group buying, in accordance with Articles 49, 50, 51, 52, and 54 of the Product Quality Law of the People’s Republic of China, focus on investigating and punishing illegal acts such as adulteration in products, falsification, shoddy, and substandard products as qualified products.

25. Investigate and deal with unfair price practices according to law. For unfair price practices such as low-price dumping, price collusion, price gouging, and price fraud, they shall be investigated and dealt with in accordance with Articles 14 and 40 of the Price Law of the People’s Republic of China and other laws and regulations.

26. Investigate and punish intellectual property violations according to law. For the infringement of intellectual property rights by online community group buying platforms and suppliers, according to the "Electronic Commerce Law of the People’s Republic of China"And relevant laws, regulations and rules on intellectual property protection shall be investigated and dealt with in accordance with the law.

Local market supervision departments should attach great importance to the supervision of online community group buying and other new forms of online transactions, supervise and guide online community group buying platforms to fulfill their main responsibilities in accordance with the law, take the initiative to carry out self-examination and self-correction, and thoroughly rectify relevant problems in a timely manner. It is necessary to strengthen organizational leadership, give full play to comprehensive law enforcement advantages, and coordinate the strength of various business lines to effectively improve the efficiency and level of online community group buying supervision.

This opinion will come into force on August 15, 2023 for a valid period of 5 years.

8 online ride-hailing platform companies have disclosed rectification plans to the public

  CCTV NewsAt a press conference held by the State Council Information Office this morning, Vice Minister of Transport Liu Xiaoming said that as one of the new transportation formats, online car-hailing is an innovation in transportation service methods, which has brought new experiences, new choices and convenience to the people’s travel. In recent years, the online car-hailing industry has gradually been brought into standardized management, but there are still many problems in its development process.

  In response to a number of safety incidents in the field of ride-hailing last year, since September 5, 2018, the relevant member units of the Inter-Ministerial Joint Conference on Coordinated Supervision of New Formats of Transportation and the Emergency Management Department have formed a work inspection team for online car-hailing and ride-hailing safety special projects, and have successively entered 8 online car-hailing platform companies such as Didi Chuxing, Shouqi Car-hailing, Shenzhou Special Car, Cao Cao Special Car, Yidao Car, Meituan Travel, TikTok Travel, Autonavi, etc., to carry out joint safety special project inspections, and point out problems and put forward rectification requirements. At present, 8 online car-hailing platform companies have respectively formulated a comprehensive rectification plan, put forward specific rectification measures and time schedule arrangements, and have been disclosed to the whole society.

  Since the release and implementation of the policy on deepening the reform of the taxi industry, the Ministry of Transport, together with relevant departments, has issued a number of supporting policies and measures to guide and urge all localities to further deepen the reform of the taxi industry, strengthen the safety management of the online car-hailing industry, strengthen the joint supervision of multiple departments during and after the event, and speed up the process of online car-hailing compliance. Online car-hailing has entered the track of standardized development. As of February 22, 247 cities above the prefecture level have issued detailed implementation rules. All kinds of Internet companies, traditional taxi companies, leasing companies and vehicle manufacturing enterprises and other market entities have entered the online car-hailing market. More than 110 online car-hailing platform companies have obtained business licenses. About 680,000 online car-hailing driver licenses and about 450,000 vehicle transportation licenses have been issued nationwide.

  In the next step, the Ministry of Transport will continue to guide all localities to implement the policy, strengthen follow-up research and judgment, evaluate and optimize the implementation of the policy in a timely manner, build a diverse and differentiated travel service system, and promote the sustainable and healthy development of the taxi industry.

  At present, among the 338 cities above the prefecture level across the country, 247 cities have issued detailed implementation rules, and 26 cities have completed public opinion work; among the 112 online car-hailing platform companies that have obtained business licenses, 27 platform companies have carried out operations; among them, Didi has obtained business licenses in 122 cities, but actually has operations in 316 cities; Cao Cao’s special car has obtained business licenses in 74 cities and operates in 30 of them. In December 2018, the number of online car-hailing drivers who received more than 10 orders per day across the country was about 800,000. (CCTV reporter, Tang Ying)

Lei Jun, Chairman and CEO, announced that Xiaomi Automobile Technology Conference will be held on December 28th.

In today’s era when technology is changing with each passing day, the automobile industry is also undergoing unprecedented changes, and electric vehicles (EV) are becoming a new technology hotspot. Xiaomi Group, a technology giant that started with smart phones, has now officially entered this highly competitive field. In March 2021, Xiaomi announced that it would enter the automobile industry. Since then, the progress of Xiaomi Automobile has been receiving much attention. Now, with less than half a year to go before the mass production of Xiaomi’s first car, Lei Jun, founder, chairman and CEO of Xiaomi Group, announced that it will hold a Xiaomi car technology conference at 2 pm this Thursday, which will be the first official appearance of Xiaomi car.

The technical conference of Xiaomi Automobile is a milestone, which marks the official debut of Xiaomi in the automobile industry. Although the theme of the conference is technology rather than products, it still shows that Xiaomi has made remarkable progress in automotive technology and is ready to share these achievements with the public and the industry. Lei Jun’s circle of friends further emphasized the importance of this point, and his words revealed his confidence in Xiaomi’s automobile technology.

Before this conference, Xiaomi Auto’s official social media account has been launched, which indicates that Xiaomi Auto’s brand building and marketing activities have started, and Xiaomi is preparing to enter the vast auto market. In the latest Catalogue of New Energy Vehicles Exempted from Vehicle Purchase Tax issued by the Ministry of Industry and Information Technology, the information of Xiaomi’s first model SU7 was officially disclosed, which further deepened the public’s expectation for Xiaomi.

The technical parameters of Xiaomi SU7 show Xiaomi’s ambition in electric vehicle technology. Two kinds of battery packs with different capacities and different cruising ranges, as well as technical support to BYD and Contemporary Amperex Technology Co., Limited, two major battery manufacturers, all show Xiaomi’s in-depth research and cooperation in battery technology of electric vehicles. In particular, the options of different battery capacity and different vehicle kerb quality provide responses to different market demands.

Judging from Lei Jun’s promise, Xiaomi Automobile will show cutting-edge technology and high-level manufacturing capability when it is released. This commitment is not only a strong signal to consumers, but also shows the automobile industry that Xiaomi is a new competitor with foresight and strength. Xiaomi’s brand influence and successful experience in the field of intelligent hardware may bring new innovation and vitality to the automobile industry.

All in all, the upcoming technical conference of Xiaomi Automobile is a key moment in Xiaomi’s journey into the automobile industry. It will not only show Xiaomi’s latest achievements in automotive technology, but also lay the foundation for the market launch of Xiaomi’s first mass-produced car. With the official appearance of Xiaomi Automobile, we have reason to expect how Xiaomi will show its innovative spirit and technical strength in this new field full of challenges and opportunities.

[CCTV attention] No one is reliable? Uncover the glamorous appearance of online celebrity formaldehyde detector

       CCTV News:

       [Keywords:] Hui Nantian

       According to CCTV-13 news channel "News Live Room", since the winter of 2018, it has been raining continuously in many provinces and cities in southern China, and the sun has become a rarity. In response to the continuous rainy days, many southern netizens not only spit out: It is not only the earth that wanders, but also the sun?

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       Southern friends call this continuous rainy weather "going back to the south". "Returning to the South Sky" is a weather phenomenon in southern China. From March to April every year, the warm and humid airflow blowing from the South China Sea in China meets the cold air coming from the north of China, which makes the weather in southern China uncertain and very humid, with light rain or fog during the period, resulting in the phenomenon of "returning to the South Sky".

       Now everyone is most concerned about when this "longest rainy season" will end. Sun Jun, chief forecaster of the Central Meteorological Observatory, said that the continuous rainy weather has a great impact on agriculture, and at the same time it has a certain impact on people’s production and life, health and transportation in the southern region. It is expected that the rainy weather in the southern region will continue in early March, and the accumulated precipitation in many places is more than 50% than normal.

       Keywords: Post-holiday rent market survey

       According to CCTV-13 news channel "News Live Room", after the Spring Festival, the rent market in large and medium-sized cities such as Beijing and Hangzhou is more active. Regarding the trend of the national rent market this year, experts said that the housing rental market will remain in a relatively stable state.

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       Liu Weimin, a researcher at the State Council Development Research Center, said: "I feel that with the policy orientation of" staying and not speculating "and a series of macro-control policies for housing being put in place, especially the main responsibility of local governments for real estate regulation and control, in some first-tier cities, including some hot-spot second-tier cities, we see that with the completion and launch of relevant policy-based housing products, the overall rental market will show a relatively stable operation trend under these backgrounds."

       [Keywords:] Demolition of "Mountain Villa"

       According to CCTV-13 news channel "News Live Room", recently, some media reported that there were cases of cutting mountains to build villas in Shijiazhuang, Hebei Province. These illegally built villas on 19 acres of land have neither a development certificate nor a sales certificate, but these illegally built villas have already been developed and sold. Once reported by the media, the local reaction was extremely rapid, and the secretary of the Hebei Provincial Party Committee gave instructions, and the villa began to be demolished that day.

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       Experts believe that introducing the tertiary industry into rural areas and developing tourism and leisure projects are effective ways to realize the strategy of rural revitalization. With the introduction of tourists, the public health service and infrastructure construction in the surrounding areas will inevitably improve accordingly. However, it is undeniable that due to the lack of strict planning approval and scientific ecological assessment, in recent years, there have been many counterproductive examples in various parts of the country: for example, in order to build luxury villas, the famous scenic spot "Lover Lake" in Erhai Park in Dali was completely landfilled, and the Ciyun Temple scenic spot in Qinglong Mountain, Henan Province also cut down thousands of square meters of trees; In Gaolan County, Lanzhou, more than 10,000 mu of green land has become a desert, resulting in scars that can never be healed.

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       In recent years, the tentacles of illegal development of real estate projects have gradually penetrated into poorly regulated and unknown mountainous areas and rural areas from the urban fringe and famous scenic spots. Experts appeal that in order to curb this trend, in addition to strengthening supervision, it is necessary to draw three red lines, namely, the red line of cultivated land, the red line of ecological land and the red line of construction land, and limit development to the red line.

       [Keywords:] online celebrity formaldehyde detector

       According to the weekly quality report of CCTV-13 news channel, in recent years, consumers have paid more and more attention to the safety and comfort of their living environment, especially the air quality in their homes after renovation. Some merchants have seen the business opportunities and introduced formaldehyde detectors which are cheap and easy to carry, and the sales on the Internet are good. Are the test results of these detectors accurate?

       The result is surprising: there are more than 20 brands and more than 40 samples, and none of the formaldehyde detectors in online celebrity have reliable test results.

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       According to the reporter’s investigation, the problems reflected in this risk monitoring have attracted the attention of the regulatory authorities.

       Tian Yilong, head of the Metrology Department of Shanghai Municipal Market Supervision Bureau, said: "In fact, from its publicity and the analysis of our test results, there is indeed a suspicion of misleading consumers. In the next step, we will release some corresponding risk monitoring results to the society, and put forward some relevant early warning information to the society, especially consumers. At the same time, we must also urge production enterprises to continuously optimize product design, strengthen quality control and improve product standards. "

       [Keywords:] young people chasing the moon

       According to CCTV-13 news channel Newsweek, in May 2018, Queqiao, the relay communication satellite of Chang ‘e-4 mission, was launched, and Longjiang-2 small satellite went to the moon together, and now it is orbiting the moon. It is equipped with a miniature camera, waiting to receive the signal, which is a group of young post-90 s students of Harbin Institute of Technology.

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       Like collecting hand-made, playing games, or obsessed with military weapons, the members of the satellite team are no different from ordinary students, but time is limited, and sometimes they can only ignore these hobbies. Sending the names of favorite singers into space or collecting postcards of "We live for dreams" is their unique romance. Nowadays, this young team has been involved in new projects, and the attention and praise of the media have not changed their pace. The dream of space is long and long, and everything has just begun.

       [Keywords:] selling tickets by height

       According to CCTV-13 news channel Newsweek, is it reasonable and legal for height to be used as the standard of children’s discount tickets? On February 18th, Guangdong Consumer Council filed a public interest lawsuit on behalf of consumers in response to the height standard of children’s tickets of Guangzhou Changlong Group, and Guangzhou Intermediate People’s Court has filed a case for acceptance.

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       After investigation by Guangdong Consumer Council, it is considered that the height of 1.5 meters in many amusement places of Changlong Group restricts most underage consumers from buying discount tickets, which is equivalent to "punishing tall people" in disguise, which is unfair and discriminatory to minors who grow tall and fast. It is a legal right for minors to enjoy fare concessions. According to international practice, age should be the criterion for the classification of children’s tickets.

       Therefore, the Guangdong Consumer Council requested that Changlong Group stop "selling tickets by height" and give all underage consumers the preferential treatment they deserve. It is worth looking forward to whether this first domestic public interest litigation for the protection of minors’ consumer rights can break the old rule of "selling tickets by height".

       Keywords: relocation of US military bases

       According to CCTV-13 news channel "News Live Room", on the morning of 24th, Okinawa Prefecture of Japan held a referendum on the relocation of the Futenma base of US troops stationed in Japan. The citizens of the county who voted will express their opinions on whether to support the relocation of the Futenma base of the US military stationed in Japan to the ancient border area in the county.

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       The Futenma base of American troops stationed in Japan is located in Ginowan City, Okinawa Prefecture, close to residential areas, and has been criticized for a long time. The Japanese and American governments had previously agreed to relocate it to the ancient border area of Nago City in the prefecture. The people of Okinawa strongly oppose this and hope to completely move the base out of Okinawa. (Editor in Charge/Liu Shan)

"2022 Beauty Hot Search List" was released: Cost-effective becomes a key word for consumption. Pain and opportunities coexist in the beauty industry.

Every reporter: Wang Ziwei

In 2022, it became a watershed for new brands. Brands that survived the cold winter of capital and the pain of transformation survived, while those that could not survive gradually disappeared in the wave of the market. It is no exception for beauty brands.

Recently, Vipshop released "Hot Search List of Beauty Cosmetics in 2022" (hereinafter referred to as "Hot Search List"). The list shows that in 2022, consumers are price-sensitive, and "cost-effective" and "flat replacement" have become the consumption keywords of young consumers this year.

This year can be described as two days of ice and fire for beauty brands.

From the perspective of the consumer market, beauty is still a big category favored by consumers. According to public data, during Tmall double 11 in 2022, the sales of beauty products and personal care products reached 42 billion yuan, with sales exceeding 200 million pieces. Among them, the GMV of Top5 brand exceeded 1.3 billion, and the sales of TOP20 brand exceeded 19.1 billion yuan.

Vipshop platform, the overall sales volume of beauty products increased by 58.8% year-on-year in 2022; In the live broadcast room in Li Jiaqi, double 11, domestic brands such as Polaiya, Youshiyan, Kuadi and one by one are sold out.

At the same time, it should also be noted that in the field of beauty cosmetics, players in collection stores are also experiencing a "cold wave", and related brands have shrunk their fronts to varying degrees; In addition, the listed new brands have also encountered a roller coaster of market value: after the listing of Perfect Diary, the market value has evaporated by hundreds of billions.

Beauty collection shop, a store in Mei. Image source: Every reporter Liu Xuemei photo

In this case of "ice and fire", there are many people in the industry who look at the domestic beauty market. The industry believes that the gradual development of domestic consumers’ aesthetics has actually brought new opportunities to new brands of domestic products. In this context, European and American giants began to set up investment companies, deeply rooted in the China market, and had firm confidence in the market. Domestic enterprises also "bought luxury goods" abroad.

Beauty consumers in 2022 are more sensitive to price. According to the statistics of Hot Search List, in the current challenging economic environment, many consumers’ ideas have changed and become more rational and pragmatic, and the popularity of search terms such as "cost performance" and "flat replacement" remains high.

In this context, the trend of domestic products and cutting-edge brands with obvious cost-effective advantages ushered in the "market year". On the platform of Vipshop, the sales of brands such as Ximuyuan, Zhuben, Grain Rain and Yeast Color doubled.

"Hot Search List" shows that functional skin care is also a highlight of the beauty market in 2022. According to the annual search data of Vipshop, hyaluronic acid, salicylic acid and nicotinamide became the three hottest beauty ingredients in 2022, followed by Centella asiatica, 377, VC, astaxanthin and alcohol A.

In the White Paper on New Consumption in China in 2022, Yang Boya, the founder of Half-One, said in an exclusive interview that users in China have their own unique aesthetics on good skin condition, which means that users in China have a clear localization trend on their ideal good skin condition.

This trend is also reflected in the field of makeup. "Hot Search List" shows that "pseudo-plain face" and "atmosphere" are the mainstream trends of makeup in Vipshop’s 2022 station.

In addition, thanks to the vigorous rise of outdoor activities, the concept of year-round sun protection is deeply rooted in the hearts of the people. Vipshop data also shows that in 2022, compared with buying hair and body care products, young people of generation Z after 90 and 95 are more willing to spend money on sun protection.

The "roller coaster" experience of Perfect Diary’s parent company, Yixian E-commerce (YSG.US, USD 1.47/share, with a total market value of USD 822 million) in the US stock market has not scared off domestic brands, and listing is still the choice of domestic beauty brands. According to incomplete statistics of the media, since 2020, 19 domestic beauty-related enterprises have gone public.

On December 22nd, Shanghai Shangmei Cosmetics Co., Ltd., the parent company of domestic beauty brand Kanshu, was officially listed on the Hong Kong Stock Exchange, becoming the "first domestic beauty stock of Hong Kong stocks".

In addition, some brands have begun to acquire international brands to supplement their product lines. In July 2022, Shuiyang announced that it planned to acquire 90.05% equity and some creditor’s rights of the parent company of EviDenS de Beauté, a French high-end cosmetics brand, for about 337 million yuan.

This is not a case. According to the incomplete statistics of the beauty media "Qingyan", since 2018, seven companies including Yixian E-commerce, Gaolang and Polaiya have established capital ties with foreign beauty brands and companies through investment and acquisition, and established corresponding industrial funds.

Although it is a world of ice and fire, the impact of new brands on foreign brands has made international brands feel pain. It has become the choice of many international brands to tap new domestic brands and share a piece of China makeup market.

The obvious signal is that in May this year, two American giants, L ‘Oreal and Shiseido, successively set up investment funds in China.

According to the enterprise survey data, on May 5th, L ‘Oré al held 100% shares in Shanghai Meifang Business Consulting Co., Ltd. and 100% shares in Shanghai Meifang Investment Co., Ltd., which was the first company established by L ‘Oré al in China market with a registered capital of 100 million RMB, and was committed to investing in innovative beauty technology.

In the same month, Shiseido also established the first entity of China investment fund "Ziyue Fund", and Xiamen Ziyue Equity Investment Partnership (Limited Partnership) was incorporated, with a capital contribution of RMB 501 million, of which Shiseido (China) Investment Co., Ltd. contributed 98.0%.

According to public information, the above-mentioned beauty companies have laid out a big health track in a deep or shallow way, focusing on technologies related to dermatology. Among them, Ziyue has made frequent efforts in oral beauty and medical beauty tracks, and Meifang has also made efforts in the local perfume market in China, investing in new domestic brands such as Wenxian.

With the maturity and optimization of China’s beauty market in terms of channels, brands and supply chains, foreign-funded enterprises are no longer blindly buying local brands or independently developing new brands, but making commercial investments in a more flexible way.

national business daily

Look at the returning player? Brazilian fans dislike Gaunt: Don’t come back if you join the Chinese nationality

As a naturalized player in Chinese football, Garatt has dismissed the contract with the Guangzhou team and returned to his hometown of Brazil to find a new playing opportunity. There is no exact news about whether Gaunt will retain Chinese nationality in the future. However, for the return of the former Brazilian international, many Brazilian fans have unexpectedly "interest".

Earlier, it was reported that Gaunt attracted the attention of the Brazilian Furniture, including Barona, Flaglo, and Palmeras. But in the Corinthian forum, most fans oppose the team’s introduction of Gaunt.

Some fans said: "Gaurat used to be a good player before, but now his knee cartilage has been removed. It is difficult for this player to play high -level football in the future. When I left, Parmeras was like a pig who hit the Universiade because they got rid of this high salary burden. "

There are also fans believe that since Gaunt has joined Chinese, it seems a bit awkward to play in Barn: "He used to be absent for more than five months due to injuries. And he has joined the Chinese nationality. He is equivalent to wasting a place for foreign aid. "" I don’t know what he is now. I mean, don’t he already have a Chinese state? In Brazil, he is a foreign aid, so what does it mean to come back? "

In addition to doubts about the problem of Gaurart’s nationality, more fans are not optimistic about Gaunt’s competitive status today. "Even from an optimistic perspective, Gaunt is mostly similar to the current Dordinho, and it will even be even worse. When he returned from China, his performance had begun to decline. And say. "" God bless you not sign Gaunt, he can no longer play in Brazil. Now he is no longer three years ago. "